![]() ![]() ![]() “Reasonable expense reimbursements” up to the “limit of liability” “Reasonable and necessary items” up to $3,800 (within U.S.) receipts required for items over $100. Airline delayed and lost baggage policies American Airlines Policy your airline must reimburse you up to $3,800. If your bag is delayed or lost on a flight within the U.S. While the airline may give you a line about what they consider a “reasonable” daily limit for reimbursement, by law airlines cannot set an arbitrary limit. Airlines are required to reimburse you for expenses you incur while you wait for your luggage. What is the best phone number you can call to talk to an actual person about the status of your baggage? Reimbursement Limits for Domestic Flightsįor domestic flights, the DOT has established rules for handling delayed and lost baggage. How will they get your bag(s) to you and How will you submit a claim for reimbursement What is the airline’s policy for reimbursing purchases What your reference number and bag tracking number(s) are While you are at the airport be sure to ask them: There are time limits on filing claims but, more than that, getting any kind of response will be harder once you leave. Do not leave the airport without filing a claim. If your bag doesn’t arrive with you, go to the baggage service agent and start a claim immediately. ![]() If you’re traveling with young kids, this may mean packing swimsuits, diapers, or baby food in your carryon.īe sure to save all your boarding passes and baggage claim checks until you have secured your luggage since you may be asked to submit these with your baggage reimbursement claim. If you are checking bags, keep any valuables in your carryon as well as a change of clothes, medications and anything you absolutely need when you arrive. I prefer not to check bags, but with four kids sometimes the fear of baggage delays is outweighed by the hassle of getting everybody and every thing through the airport. It took about 12 weeks for Delta to send us our reimbursement of $422, but they did reimburse us for every receipt we submitted, no questions asked. Five of our bags ended up being delivered about 12 hours late and the final bag was delivered two days later, as we were packing up to leave Madrid. When our family of six flew on Delta from Denver to Madrid, by way of JFK, in February 2022, we experienced first hand the stress of delayed baggage when all six of our checked items went to France instead.ĭelta delivered our bags to us at our hotel in Madrid. ![]() While Southwest doesn’t have a site to request reimbursements specific to mishandled luggage, you can submit your documentation and receipts on using their expense reimbursement request form. Under DOT rules, they are also responsible for reimbursing you for items while your luggage was lost or delayed. If your luggage was mishandled by Southwest during this time, make sure to submit your bag info to Southwest here. Things weren’t much better during the 2022 holiday season, when weather affected all the airlines and Southwest had its meltdown. And that was before the summer travel season kicked off! Department of Transportation (DOT) more than 230,000 bags were “mishandled” (damaged, delayed or stolen) by U.S. If you’ve ever arrived at your destination only to find your checked baggage didn’t arrive with you, you’re not alone.
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